Benchmarking

The management of Continuous Improvement in an organisation by measured comparison with either:

• its own past performance,
• the average performance of a group of similar organisations, or
• the 'best in class' in its own area of activity.

Improvements that can be achieved by benchmarking performance metrics are likely to be limited; much greater improvement can be achieved by benchmarking processes so as to understand how success has been achieved.

The elements of a benchmarking process

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